Relating to:
A. Alves & Companhia Lda., headquartered at Rua Padre Domingos Joaquim Pereira, nº1039, 4760-563 Louro – Vila Nova de Famalicão, with VAT 501127666, with telephone number 252 322 195 and email address geral@a-alves.com
1. APPLICATION
1.1 These General Terms and Conditions apply to all visitors to the A. Alves & Companhia Lda. website, www.a-alves.com (hereinafter referred to as the “Site”) and to any other transaction of a commercial nature. carried out through the website's online store. Navigation on the website, as well as the purchase of any product through it, implies acceptance of these General Conditions of Contract and Use by the User and the Customer. Before ordering any product on our Site, please read these Terms carefully and print or save a copy for future reference. A. Alves & Companhia Lda. reserves the right to review and change the General Terms and Conditions at any time without prior notice, provided that they comply with the provisions of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/ 2014, from 28-07.
2. CONTENT INFORMATION
Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07 The reproduction, transfer, distribution or storage of the contents of the website https://www.a-alves.com without prior written authorization granted by A. Alves & Companhia Lda. is prohibited for purposes other than strictly personal use. Every effort has been made to ensure that the information presented is free from typographical errors. Even so, should these occur, A. Alves & Companhia Lda. will proceed with the corresponding correction as soon as possible. Obvious errors, such as errors in pricing, calculation or typographical errors in offers, promotions, folders, brochures, catalogues, order confirmations, invoices and other written statements by A. Alves & Companhia Lda. are not binding. The photos of the products presented on the website are for illustrative purposes only. As such, A. Alves & Companhia Lda. recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics, as well as request more precise information, if desired.
3. OFFER AND AGREEMENT
3.1 The offers and promotions on the Website do not imply any obligation. By completing your order on the Site, you are making a binding offer to purchase the product(s). All orders are subject to acceptance by A. Alves & Companhia Lda. and the agreement between you and A. Alves & Companhia Lda. will only be formalized when A. Alves & Companhia Lda. commence performance of the Agreement. If the ordered products are no longer sold or there is a stock break, A. Alves & Companhia Lda. will inform you of this fact and reject the order. If possible, we can offer other products of a similar nature and quality as a substitute.
3.2 Prices shown are in Euros. The availability of the products presented on the Site is limited to the existing stock at any given time.
4. DELIVERY COSTS
Postage will be charged for delivery of the ordered Products. There is no possibility of refusing delivery or the costs related thereto. The delivery value is indicated on the Website.
5. PRICES, PAYMENT
Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07
5.1 The applicable prices are the prices of the products displayed on the Site. All products contain an indication of the price with VAT and without VAT in Euros. Delivery costs as well as all other additional costs are indicated separately on the Website.
5.2 Payments may be made by: a) by Bank Transfer
5.3 In specific cases, A. Alves & Companhia Lda. may restrict payment to Bank Transfer only
5.4 Bank Transfer: After placing your order, you will receive a confirmation email that includes the bank information of A.Alves & Companhia Lda., so that you can proceed with the transfer. After completing the transfer, please send an email to comercial@a-alves.com with proof or confirmation, mentioning the order number. The bank information will be indicated at the end of the order on the Site. Your order will be processed as soon as we receive payment, if you choose bank transfer.
5.7. The order will be processed as soon as we receive confirmation of payment, in any of the modalities.
6. DISCOUNTS
6.1 The period of validity of the promotions presented is present in all product sheets, just click on "promotion info", next to the promotion.
6.2 Promotional discounts will be made on condition that the order is completed by the User, through the "checkout" and paid, until the end of the announced period.
6.3 Saving a product in the "shopping cart" does not guarantee the price or the discount of the same, if the stipulations in the previous point are not complied with.
7. DELIVERY / COLLECTION
7.1 A. Alves & Companhia Lda. will make every effort to inform you of the expected delivery dates as soon as the order is completed, but the maximum delivery period will never exceed 30 days.
7.2 The delivery period begins on the day on which the contract is concluded, as provided for in article 3.1., unless expressly agreed to the contrary between the parties
7.3 If any item is damaged or missing from your order, please contact the number 252 322 195 or email comercial@a-alves.com, within 5 days of delivery. If any product is damaged at the time of delivery, the carrier's employee must be informed at the time of delivery. The product will be collected within 14 days from the day the Customer contacts us, unless otherwise agreed.
7.4 The products are delivered to the place specified at the time the order is placed. Ownership of the goods passes to the Customer upon full payment of the price and any other amount. The risk of loss or damage to the goods is transferred to the Customer upon delivery.
7.5 The Products will be delivered (by a carrier) to the address indicated by the Customer. If you choose to place your order in more than one ordering process, different delivery times may apply.
7.6 Delivery on the Mainland
7.6.1 Deliveries are made between 9:00 am and 6:30 pm and it is not possible to indicate the exact time of delivery. The day before the order is dispatched, you will receive an email with the invoice and more information about the shipping and delivery conditions. Products will only be delivered in person and cannot be left in entrances, porches or other places outside the house.
7.7 Delivery to the Islands
7.7.1 As a rule, shipments are made by the carrier with whom A. Alves & Companhia Lda. works. Shipping costs are calculated on a case-by-case basis. At the time of order confirmation, the Customer will be informed of the amount.
8. WARRANTY/CLAIMS
Article 4 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07
8.1 The Customer always has the legal warranty rights, for the equipment required by law, for a period of two years from the delivery of the product, under the terms and conditions of the law.
8.2 If you want to make a claim under an additional guarantee provided by A. Alves, you must inform A. Alves & Companhia Lda. of the defect as soon as possible and, as a last resort, within 2 (two) months after it was reasonably possible to discover the defect, under penalty of forfeiting the right to make any claim under the guarantee. Complaints regarding perishable products must be made within 48 (forty-eight) hours after delivery.
8.3 Under the additional guarantee of A. Alves & Companhia Lda. concerning its own brand products, claims may be made for defects in material or workmanship. A valid claim gives rise to a free repair or replacement of the Products, at the discretion of A. Alves & Companhia Lda. If repair or replacement is not possible or reasonable, taking into account the costs involved, A. Alves & Companhia Lda. is entitled, as a final remedy, to reimburse the costs.
8.4 After reporting the defect, the Customer must allow A. Alves & Companhia Lda. review the Products. The inspection of the defective Product takes place at the facilities of A. Alves & Companhia Lda. Transport/refund costs are borne by A. Alves, unless the claim under the guarantee is denied, in which case the Customer must pay the transport costs.
8.5 Any defects in the Products that result from normal wear and tear or any other external cause, such as, but not limited to, damage from transport carried out by the Customer, misuse, or if the Customer has made any repairs to the Product without prior written authorization of A. Alves, will not be covered by the warranty, unless such use or repairs are inherent to the use of the Products.
9. LIABILITY AND INDEMNIFICATION
Article 4 of Decree-law 24/2014, of 17-02, with the amendments introduced by Law 47/2014, of 28-07.
9.1 The responsibility of A. Alves & Companhia Lda. is limited to the extent permitted by law. A. Alves & Companhia Lda. will never be liable for any damage to the Customer if: The. Damages result from non-compliance with the producer's liability, unless A. Alves & Companhia Lda. be legally responsible under the law; B. The damages are indirect and/or consequential damages.
9.2 Should damages occur, the Customer is obliged to limit, as far as reasonably possible, any additional or other damages.
10. RIGHT OF RETURN / RESOLUTION
Articles 4, 10 to 14 and 17 of Decree-law 24/2014, of 17-02, with the changes introduced by Law 47/2014, of 28-07
10.1 The Customer has the right to terminate/terminate the contract within 14 days from the day on which the Customer or a third party on its behalf acquires physical possession of the good, or of the last good in the case of several goods ordered in a single order and delivered separately. You can exercise the right of withdrawal to: A. Alves & Companhia Lda., Rua Padre Domingos Joaquim Pereira, nº1039, 4760-563 Louro – Vila Nova de Famalicão, 252 322 195 and comercial@a-alves.com, indicating the decision to terminate this contract by unequivocal declaration (eg letter sent by post, fax or e-mail), to be sent before the deadline referred to in the previous paragraph. You can use the attached withdrawal form template.
Resolution effects
If the Customer terminates the contract, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from choosing a type of shipment other than the cheapest method of normal shipping provided by us), without undue delay. and, in any case, within 14 days from the day we are informed of the decision to terminate that contract. We will proceed with the refund using the same payment method used in the initial transaction, unless expressly agreed otherwise, within a maximum period of 72 hours. In any case, the Customer does not incur any cost as a result of such reimbursement. We reserve the right to withhold the refund until we have received the returned Products or until proof of shipment of the items has been provided, whichever is earlier.
Return of articles
If the Customer chooses to exercise the right of withdrawal, the Customer is responsible for the cost of returning the goods. Liability and Warranty The Customer is only responsible for the depreciation of the articles resulting from handling other than that necessary to verify the nature, characteristics and functioning of the articles.
10.2 To exercise the right of withdrawal, you can use the model withdrawal form attached to these Terms, which you can also find on the Website. Alternatively, you may terminate the contract by issuing an unequivocal statement to A. Alves declaring that you intend to terminate the contract.
10.3 All used products containing consumables (eg Cartridges, Ribbons or Toners) can only be exchanged/returned by replacing these consumables. A. Alves & Companhia Lda. reserves the right to charge/withhold costs for the contents of such consumables used by the Customer.
10.4 Your right of withdrawal does not apply to: the supply of products made to the consumer's specifications or clearly customised; the supply of products susceptible to rapid deterioration; the supply of products which cannot be returned for reasons of health protection or hygiene and which have been unsealed after delivery; the supply of sealed audio or video recordings or sealed computer programs that have been unsealed after delivery; the supply of digital content that is not provided on a material basis if the execution has started with the prior and express consent of the consumer and the recognition that in this way he loses his right of withdrawal; cartridges and other unsealed consumables (Toners / Ribbons / Ink Cartridges), which are not described in clause 10.3, unless they are defective.